Questions, answered the way we answer them on the phone.

The consultation and case review are free, and there is $0 down to begin. If we take your case, the fee, payment schedule, and scope are set out in a written engagement you read before signing. No figure is quoted verbally and left there.

Yes, and there is no obligation attached to it. You will not be asked for payment details on that call, and you will not be pressed to decide during it. If we think you are better served elsewhere, we will say so.

Our written guarantee states in plain terms what we commit to, what triggers it, and what falls outside it — including the client obligations that must be met for it to apply. We deliberately do not advertise a headline percentage or timeframe here, because the only version that matters is the one in your engagement document, which you can read in full before you sign anything. Ask for a copy on the consultation.

Tell us on the first call. Depending on what you signed and how the company behaved, there may be routes worth pursuing — a chargeback, a complaint to your state attorney general or the FTC, or a refund demand supported by their own written promises. We will help you understand the options. Recovery is never guaranteed and we will not tell you otherwise.

Most cases fall somewhere between six and eighteen months, driven mainly by the developer and the strength of the documentation. Your case manager gives you a realistic range after the review rather than a number designed to close a sale — and updates it if the picture changes.

Mostly at the start: gathering your contract, closing documents, and payment records, and giving us a careful account of the sales presentation. After that it is largely hands-off. You will be asked to review and approve correspondence, and to forward anything the resort sends you, but you are not making calls or writing letters.

Very likely, yes. Billing and collections activity does not stop because a case is open, and you may receive statements or calls throughout. Forward everything to your case manager — those communications frequently become useful evidence. We will tell you what, if anything, to respond to.

No. World Leisure Solutions is not a law firm and does not provide legal advice. We are consumer advocates who build documented cases and negotiate directly with developers. Some situations genuinely call for an attorney; when yours is one of them, we will tell you plainly rather than take the case.

We do not advise anyone to stop making payments, and we will not build a strategy around it. Stopping payment can lead to delinquency reporting, collections, and in some states a deficiency judgment. Companies that recommend it are transferring the risk to you while keeping their fee.

Our primary path is a negotiated written release, which is structured to end the obligation without the delinquency that damages credit. We cannot control what a developer or servicer reports, and we will never promise a specific credit outcome. Our Credit Solutions page explains how inaccurate marks can be disputed — free, by you.

Check us the way you should check anyone: written terms before payment, no guaranteed-buyer or guaranteed-cancellation claims, no advice to stop paying, a verifiable office and registration, and reviews you can find without following our links. Our Scam Checker walks through the full list — and it applies to us exactly as it applies to everyone else.

Three things, all checkable. Pricing and scope are documented before you pay. Our method is evidence-led — custom correspondence, escalation to compliance-level contacts, and regulatory filings where the facts support them — rather than a template packet. And one named case manager owns your file from review to resolution, so you are never re-explaining your situation to whoever picks up.

No, and any company that does is telling you something they cannot know. We pursue a documented release and we work toward it persistently, but the developer makes the final decision. Eligibility, likelihood, and realistic timeframes are all discussed after the case review, not before.